The goods are covered by a standard 2-year warranty.

You can return the instrument within 14 days of purchase without giving any reason and send it to the address below with an accompanying letter of return. This does not apply to instruments made to order and individual orders, nor if the buyer purchases on VAT.


You have the right to refuse a damaged package from the shipping company. If you accept it and the instruments are damaged, it is advisable to take photo documentation of the damaged packaging and instruments and send it to us within 48 hours of receiving the package.


Prepare and securely pack the goods.

Include an accompanying letter describing the defect, a request for how the complaint should be handled, a copy of the purchase receipt, and your return address, possibly with your bank account number in case of a refund.

Hand over the complained goods to the shipping company - after agreement with the seller or send it to the address:

V Aleji 2063/42
466 01 Jablonec nad Nisou 1
tel. 774 600 506

The goods must be returned with all supplied accessories, mechanically undamaged.

The defect must not be caused by improper use, damage to the instrument, or a fall, or damage by other influences to which the instrument must not be exposed. If we find these circumstances, you will be informed, and upon your written consent to the repair, the instrument will be repaired at your expense within a specified period. If you want the instrument to be sent back, you will pay the postage for this shipment in the form of cash on delivery.

We handle complaints in the shortest possible time, no later than 30 days.