Privacy Policy

At Savita Music, ID: 09910590 (hereinafter referred to as "we"), we pay close attention to the protection of personal data in accordance with EU Regulation 2016/679 (GDPR). This document provides information on the types of personal data we process, particularly regarding our customers and users of our website, whether the data is processed based on consent or other legal grounds, the purposes for which we use it, to whom it may be transferred, and what rights you have in connection with the processing of your personal data.

We process your personal data in various situations for different purposes. If you use our website, where we also use cookies, we primarily use your data to monitor visits and improve our services. If you register with us, we use your data to manage your account and provide related features. If you make a purchase, we use your data to process your order, protect our legal claims, and fulfill our legal obligations. With your consent, we transfer data to third parties to process your order (to shipping companies). We are authorized to process personal data either in preparation for or performance of a contract with you, compliance with legal obligations, our legitimate interests, or your consent.

Within our operations, we process personal data for various purposes and to different extents either without your consent based on the fulfillment of a contract, our legitimate interest, or due to a legal obligation, or based on your consent.

What processing we may perform without your consent depends on the purpose of the processing and your position in relation to us—whether you are just a visitor to our website or make a purchase. We may also process your data if you are the recipient of goods or services ordered from us, if you communicate with us, or if you visit our showroom.

If you visit our website: Use of cookies and other technologies, data transfer to advertising and social networks When you visit our website, we store and subsequently read small files such as cookies from your device. A cookie is a small file of letters and numbers that we store in your internet browser or on the hard drive of your computer. Some cookies allow us to link your activities while browsing our pages from the moment you open a web browser window until you close it. When you close your browser window, these cookies are deleted. Others remain on your device for a set period and activate each time you visit a website that created the specific cookie. We refer to the storage of cookies on your device for simplicity in this document.

Some cookies are stored directly by our website. These cookies help us:

Identify you as you move between pages on our website and during repeat visits, for example, to ensure that your shopping cart does not get deleted or to save which version of our website to show you if multiple versions are available at the time; Record your consent according to this document, or whether you have offered to participate in a specific survey; Ensure security, for example, to investigate whether someone has misused your connection to our website and is acting instead of you; Record, investigate, and remedy malfunctions and non-functional parts of our website. Such cookies and other files are necessary for our website to function. If you block these cookies in your browser, our website may not work correctly, and we may not be able to provide our products and services.

Processing based on contract fulfillment: If you shop on the lecive-nastroje.cz website, we process your identification and contact information, your settings, and data about your orders (if you shop with us later) based on the fulfillment of a contract with you (without your consent). The contract is the basis for our processing.

If you shop with us: To shop with us, you must visit our website. If you make a purchase, we then carry out the following processing:

Processing based on contract fulfillment If you shop with us as a natural person, we process your personal data to process your order, your identification and contact details, and data about your orders.

If you shop as a representative of a legal entity, we process the same data for the same purpose based on our legitimate interest in concluding and fulfilling a contract with the person you represent.

Using this data to process your order means that we use it especially: To allow you to complete your order on the website, for example, so that the items in your shopping cart are not deleted, or data from an incomplete order; To communicate with you about the order, for example, to send confirmation or notify you of the shipment of goods; For payment needs, including ensuring deferred payment and installment payments; in this context, we may also transfer your data to our partners operating payment systems or providing deferred payments and sales on installment, for the needs of delivering goods; in this context, we may also transfer your data to our shipping partners exclusively for the purpose of delivering this goods; in connection with a claim of the ordered goods or services; in this context, we may also transfer your data to the supplier of the goods or the service center; In connection with your further requests, with which you contact us and communicate with us through various channels. For this purpose, we use personal data for the time necessary to process your order or to handle a contractual request, such as a claim.

Processing based on legitimate interest: If you shop with us, we store your identification and contact details and data about your orders based on our legitimate interest (without your consent) for the purpose of protecting legal claims and our internal records and audit. Our legitimate interests here include the protection of legal claims and ensuring the proper provision of our services.

We also process your identification and contact details, your settings, and data about your orders (if you shop with us later) based on our legitimate interest (thus without your consent) for the purpose of: Gaining information based on which we can improve our services for you in the future, particularly determining your satisfaction with our services; our legitimate interest here is to improve our services for you.

Your satisfaction with our services is also surveyed through email questionnaires as part of the Verified by Customers program, in which our store participates. We send these to you each time you shop with us unless you refuse to receive our offers. For sending questionnaires, evaluating your feedback, and analyzing our market position, we use a processor, which is the operator of the Heureka.cz portal; we may pass information about purchased goods and your email address to the operator of Heureka.cz for these purposes. Your personal data are not transferred to any third party for their own purposes during the sending of email questionnaires. You can object to the sending of email questionnaires in the Verified by Customers program at any time by refusing further questionnaires using the link in the email with the questionnaire. In the event of your objection, we will no longer send you the questionnaire.

For the purpose of protecting legal claims and our internal records and audit, we process data for the duration of the limitation period of 3 years and one year after its expiration, taking into account claims made at the end of the limitation period. In the event of the initiation of judicial, administrative, or other proceedings, we process your personal data to the necessary extent throughout the duration of such proceedings and the remaining part of the limitation period after its conclusion.

For the other stated purposes, we use personal data for a maximum period of 6 months, except for the transfer for preliminary assessment of your eligibility for deferred payment, which we carry out once at the time of your purchase.

You have the right to object to these processing operations carried out based on our legitimate interest.

Processing based on the fulfillment of legal obligations: We must also fulfill certain legally mandated obligations. If we process your personal data for this reason, we do not need to obtain your consent for such processing. On this legal basis, we process your identification and contact details, data about orders, and for the purpose of complying especially with the following laws:

Civil Code, Act No. 89/2012 Coll.,
Consumer Protection Act, Act No. 634/1992 Coll.,
Value Added Tax Act, Act No. 235/2004 Coll.,
Accounting Act, Act No. 563/1991 Coll. For these purposes, we use personal data for a maximum period of 10 years from the issue of the last document related to your order.

If you are the recipient of goods or services that are ordered from us, we process your identification and contact details:

Based on our legitimate interest for the purpose of preparing, concluding, and fulfilling a contract with our customer. Fulfilling this contract is also our legitimate interest;
Based on our legitimate interest for obtaining information based on which we can improve our services in the future or information for creating our internal statistics and overviews; our legitimate interest here is improving our services for our customers;
For the purpose of fulfilling legal obligations especially according to the Value Added Tax Act, Act No. 235/2004 Coll., and the Accounting Act, Act No. 563/1991 Coll.;
For the purpose of protecting legal claims and our internal records and audit; our legitimate interests here include the protection of legal claims and ensuring the proper provision of our services.

For preparing, concluding, and fulfilling a contract with our customer, we use personal data for the time necessary to process the order. After this period, we continue to retain data based on our legitimate interest for the purpose of protecting legal claims and our internal records and audit, for the duration of the limitation period of 3 years and one year after its expiration. In the event of the initiation of judicial, administrative, or other proceedings, we process your personal data to the necessary extent throughout the duration of such proceedings and the remaining part of the limitation period after its conclusion. For the purposes of fulfilling legal obligations, we use personal data for a maximum period of 10 years related to the respective order.

You have the right to object to this processing based on our legitimate interest.

For the purpose of protecting legal claims and our internal records and control, we process data for the duration of the statute of limitations period of 3 years and one year after its expiration in consideration of claims made at the end of the limitation period. In the event of the initiation of legal, administrative, or other proceedings, we process your personal data to the necessary extent for the duration of such proceedings and the remaining part of the limitation period after its conclusion.

You have the right to object to these processing operations carried out based on our legitimate interest.

If you communicate with us through various channels, particularly via email, chat tools, and social networks, we will process your identification and contact details and records of the communication based on our legitimate interest (thus without your consent) for the purpose of:

Handling your requests; if you have made a purchase and your request relates to the order, we may carry out this processing based on fulfilling the contract with you;
Recording your requests to ensure that we fulfill them properly and timely;
Proving that we have received and processed your request, for example, when you place an order for goods through this channel or make a claim;
Analyzing them to improve the quality of our services.

For these purposes, we store personal data for 3 months. If you place an order through one of these channels, we may keep the data for the protection of legal claims for the duration of the statute of limitations period of 3 years and one year after its expiration, considering the claims made at the end of the limitation period. In the event of the initiation of legal, administrative, or other proceedings, we process your personal data to the necessary extent for the duration of such proceedings and the remaining part of the limitation period after its conclusion.

You have the right to object to this processing based on our legitimate interest.

If you visit our facility, showroom, or its vicinity, we will process recordings from the camera system, on which you may be captured, based on our legitimate interest (thus without your consent) for the purpose of protecting our and your property and individuals moving around the facility and its vicinity, which is also our legitimate interest.

For this purpose, we store personal data for 14 days.

You have the right to object to these processing operations carried out based on our legitimate interest.

All mentioned personal data is processed by us as the controller. This means that we set the specified purposes for which we collect your personal data, determine the means of processing, and are responsible for its proper execution.

Your personal data may also be transferred to other entities that act as controllers, including:

In connection with processing your order to our partners involved in this process, specifically partners operating payment systems for ensuring payment, primarily in connection with card payments,
Partners ensuring sales on installments and deferred payment, if you choose this type of payment, especially the company Homecredit, Inc., ID No. 26978636;
Shipping partners, especially companies such as Geis Parcel CZ Ltd., ID No. 63077051, Czech Post, state enterprise, ID No. 47114983, UPS - United Parcel Service Czech Republic Ltd., ID No. 25684094, if they are delivering your order;
The supplier of goods or the service center of the relevant manufacturer in connection with a claim of the ordered goods or services;

If you visit our facility to prove your identity when purchasing on installments, we will store your identification details, including your ID card number or other document, based on our legitimate interest to later prove that we have properly verified your identity. Our legitimate interest here is the protection of our legal claims.

For this purpose, we store personal data for the duration of the statute of limitations period of 3 years and one year after its expiration in consideration of claims made at the end of the limitation period.

You have the right to object to this processing.

Most often, we process your data for our own purposes as the data controller. In such cases, we transfer your data to our partners to ensure payment, transportation, and other aspects of your order.

We usually obtain personal data directly from you through our website or when communicating with you. Some additional data may also be received from our partners, such as banks or transport companies.

In most cases, we process personal data that you provide in the course of ordering goods or services, creating and using an account, or when communicating with us, for example, by email or phone. We also obtain personal data directly from you by monitoring your behavior on our website and reading messages.

If you shop with us, in connection with the fulfillment of the concluded purchase agreement, we may receive additional data about your orders from banks, our partners operating payment systems, ensuring sales on installments, and transport partners, such as information about your account number, successful payment, or delivery and receipt of goods.

In relation to your personal data, you have a number of rights. These include the right to access, correction, deletion, restriction of processing, portability, object, and to lodge a complaint.

Just as we have rights and obligations when processing your personal data, you also have certain rights regarding the processing of your personal data. These rights include:

Right to Access: Simply put, you have the right to know what data we process about you, for what purpose, for how long, where we get your personal data, to whom we transfer it, who processes it outside of us, and what other rights you have related to the processing of your personal data. All this you can learn in this document "Protection of customer personal data." However, if you are not sure what personal data we process about you, you can ask us for confirmation whether or not your personal data are being processed by us, and if so, you have the right to access these personal data. You can request a copy of the processed personal data, where the first copy is provided for free and additional copies may be subject to a fee.

Right to Correction: To err is human. If you find that the personal data we process about you are inaccurate or incomplete, you have the right to have us correct them without undue delay, or complete them.

Right to Deletion: In some cases, you have the right to have us delete your personal data. We will delete your personal data without undue delay if one of the following reasons applies:

We no longer need your personal data for the purposes for which we processed them;
You withdraw your consent to the processing of personal data, where the processing is based on your consent and we have no other reason to continue processing the data;
You exercise your right to object to the processing of personal data that we process based on our legitimate interests, and we find that we no longer have such legitimate interests that would justify such processing;
You believe that the processing of personal data we carry out is no longer in compliance with generally binding legal regulations.
However, please note that even if one of these reasons applies, it does not mean that we will immediately delete all your personal data. This right does not apply if the processing of your personal data is still necessary to fulfill our legal obligations or to establish, exercise, or defend legal claims.

Right to Restrict Processing: In some cases, in addition to the right to deletion, you can exercise the right to restrict the processing of personal data. This right allows you in certain cases to request that your personal data be marked and not subject to any further processing operations – in this case, however, not forever (as in the case of the right to deletion), but for a limited period. We must restrict processing of personal data when:

You contest the accuracy of personal data until we verify the accuracy of the data;
Your personal data are processed without a sufficient legal basis (e.g., beyond what we need to process), but you prefer only their restriction (e.g., if you expect that you might provide us with such data in the future);
We no longer need your personal data for the above-mentioned processing purposes, but you require them for the establishment, exercise, or defense of legal claims; or
You have objected to processing. During the period while we verify whether your objection is justified, we are required to restrict processing of your personal data.
Right to Portability: You have the right to receive all your personal data that you have provided to us and that we process based on your consent and on the fulfillment of the contract in a structured, commonly used, and machine-readable format. In order to easily transfer data upon your request, it may only involve data that we process automatically in our electronic databases.
To object to the processing of personal data, which occurs based on our legitimate interest. If it concerns marketing activities, we will stop processing your personal data immediately; in other cases, we will do so unless we have compelling legitimate grounds for continuing such processing.

Right to File a Complaint: Exercising the above rights does not affect your right to file a complaint with the relevant supervisory authority. You may particularly exercise this right if you believe that we are processing your personal data unlawfully or in violation of generally binding legal regulations. You can lodge a complaint against our processing of personal data with the Office for Personal Data Protection, which is located at Pplk. Sochora 27, 170 00 Prague 7.

The quickest way to exercise and request the performance of rights is via email at: obchod@lecive-nastroje.cz

We will handle your request without undue delay, but no later than one month from receipt. In exceptional cases, especially due to the complexity of your request, we are entitled to extend this period by an additional two months. Of course, we will inform you of such an extension and its reasons.

For all matters related to the processing of your personal data, our data protection officer is available to you.

You can contact the officer via email at: obchod@lecive-nastroje.cz

This completes the translation of the document on the protection of personal data by Savita Music. If you need further assistance or additional information, feel free to ask!